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  • australiangoldandgems@outlook.com
Shipping and Returns

This policy applies to products purchased from the website www.australiangoldandgems.com.au.
All prices on our site can be displayed in a number of different currencies including Australian Dollars (AUD).
All items on our website and in-store are in stock.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods.
If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.

Stocked Items
All items displayed are in stock.

DISPATCH TIME: 2-3 business days.

Domestic and International delivery are handled by Australia Post.
Domestic prices are set and cannot be changed.

DOMESTIC EXPRESS DELIVERY – AU$15.00 500 gram Satchel with signature on delivery.

Metro: Next business day delivery for orders dispatched before 10am. ( Depending on your location in the Australia Post Express network )

Regional: 2-5 business days as per Australia Post website. ( Depending on your location in the Australia Post Express network )

Tracking for express delivery is available through Australian Post using the tracking number in your dispatch email.

INTERNATIONAL DELIVERY is by Australia Post Express Courier International

Cost is calculated depending on country of destination and weight. If you have any issues please contact us for help.
Please contact us for price on items exceeding 500g.

Tracking for delivery is available through Australian Post using the tracking number in your dispatch email.
Items will be sent requiring your signature on delivery. If you have any issues please contact us for help.

Returns
You will need to request a return number for your item within 3 working days of your receiving your item. The buyer is responsible for return postage costs.